Peter Blau
Managing Partner, Global Healthcare Services & Solutions
Unlocking value and automation through Artificial Intelligence (AI) is top of mind for business leaders today. As organizations across industries look to differentiate themselves and grow, technology leadership remains a key driver.
Continuing our latest trends and talent implications series, Artificial Intelligence Across Industries, we take an in-depth look into the healthcare sector as it relates to AI and the talent that organizations need to navigate a complex and ever-evolving industry.
Peter Blau, Managing Partner, Global Healthcare Services & Solutions, and Sal DiFranco, Managing Partner, Global Technology, explain how AI is impacting the healthcare industry today, where it’s going in the future, and what organizations need to be aware of in terms of talent implications.
How is AI impacting the healthcare industry today?
The healthcare market is an extremely complex ecosystem that includes everything from traditional provider organizations (hospitals, physician practices), payors (health insurers), medical devices, pharmacy benefit managers, and a host of technology-enabled, non-traditional startups. AI is automating and streamlining the healthcare industry from what has traditionally been a people- and process-intensive industry.
AI is currently being rolled out to automate areas such as patient communication, coding, revenue cycle management, and claims management. There is ongoing exploration by providers to utilize AI to assist diagnosis and treatment in areas like radiology. Overall, there is optimism that technology will help to bridge gaps between payors and providers and help to create a more seamless patient experience across the healthcare ecosystem.
What do organizations need to be aware of in terms of talent implications?
Healthcare CIOs and CTOs need to not only be recruiting technical talent to better position themselves for AI capabilities, but they must also be creating technical teams that can partner with clinical and business leaders. Technology teams that are tightly aligned to strong clinical outcomes and business strategy will help identify the right opportunities to implement AI and how it will create the most impact within a healthcare organization. This means hiring not only for a technical fit but also for the ability to be embedded in the business to help drive automation and efficiency. Healthcare IT leaders will need to ensure that the solutions they develop are appropriately linked to clinical and regulatory requirements.
Technology teams that are tightly aligned to strong clinical outcomes and business strategy will help identify the right opportunities to implement AI and how it will create the most impact within a healthcare organization.
Navigating a Complex Industry with Future Ready Leaders
AI is a critical component in the healthcare industry today, positively impacting many areas including diagnosis, treatment, care delivery, and cost. With the right leadership in place, healthcare organizations will continue to evaluate and implement AI to improve care outcomes, patient experience, and access to healthcare.
Reach out to discuss how AI is impacting your organization and our recommendations for engaging today’s top healthcare and technology leaders.